Careers>Contact Us>Meet the team

Meet the team

Director of Student Services

Kirsty Palmer - Director of Student Services

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I look after a wide range of student support services, including careers, disability and mental health support including counselling, student money advice and the frontline student helpdesks (i-Zones). As Director I am responsible for ensuring that the department meets the needs of its students, runs within its budget and keeps up to date with all the developments across the university. I also act as part of the Cardiff Met’s Management and Academic Boards and have an input into the development of strategy across the University.

Head of Careers

James Hirst - Head of Careers

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I have responsibility for ensuring that the Careers Service at Cardiff Metropolitan University delivers an exceptional experience to all of our stakeholders.

I joined the University in September 2016 at which point we made some significant changes to the Careers Service (primarily led by student feedback), we started on the journey to more responsive and more visible, offering a range of services and activities which had previously been unavailable.

We continue to gather feedback at every possible juncture and I am encouraged that we are moving in the right direction; that we will continue to evolve, develop and change service lines is a reflection of the space in which we work as Careers and Employability is increasingly a topic at the top of the agenda.

Personally I have worked in HE for a number of years, primarily in Careers and Employability based roles and in the most part working directly with employers (large and small) to enhance student skill development, opportunities and readiness for work. As well as supporting on a number of wider corporate agendas. Prior to HE I worked in retail management at a number of well-known retailers, and I have the grey hairs to prove it!

I have been a member of our professional body AGCAS (Association of Gradate Careers Advisory Services) since 2010 and have been Chair of the national Employer Action Task Group and now Vice Chair of AGCAS Cymru Wales.

If you have any suggestions or feedback about the Careers Service I would be happy to hear it, please drop me an email.

Careers Consultant Team

Jon Forbes - Careers Consultant Manager

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My role involves managing a team of inspiring and exceptionally knowledgeable Careers Consultants, enhancing careers education across all of our Schools and supporting our brilliant international students.

Since graduating from Cardiff University with a degree in Business Management I have worked for a variety of organisations ranging from a small start-up to large blue chip corporations. Over the past ten years, I’ve gained experience working in sales, finance, sports coaching and management, but I have predominantly worked as a consultant within the recruitment and procurement industries.

I am deeply passionate about contributing to a Careers Service that encourages and empowers our students to improve their career prospects, maximise their potential and embark on long and rewarding career journeys.

Catherine Harrison - Careers Consultant for the School of Sport & Health Sciences (Sports Disciplines)

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Firstly, I am very pleased to be working alongside students and colleagues in the School of Sport and Health Sciences. I have specific responsibility for the Sports Courses. I have been with the Careers Service for some considerable time now, managing a wide range of responsibilities over the years, to provide careers information, advice and guidance to students and graduates. Students can engage with the service via one to one appointments, drop-in or by attending careers education workshops.

I enjoy the positive working relationship I have developed with academic staff and support staff within the School. I am happy to discuss any opportunity to engage with individual courses to deliver employability workshops alongside the taught curriculum. Please get in touch if I can be of assistance.

Esyllt George - Careers Consultant for the School of Art and Design​​

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I work as a Careers Consultant specialising in the field of Art and Design and the Creative Industries. I have a breadth of experience in Career Guidance which equips me well in assisting students within the broad range of needs and queries which we receive. My specialisation within the arts and the creative sector reflects my particular interests, and I enjoy motivating students and graduates to get the job that they want. This can include giving advice and guidance on combining several job roles, considering self employment and freelance work, and developing their arts practice successfully. I have a wealth of contacts and information sources to assist students in finding work, creating networks for exhibiting and selling, and getting work placements and voluntary experience.

I am a fluent Welsh speaker and am able to undertake guidance work through the medium of both Welsh and English. Dwi yn hoffi siarad Cymraeg!

Helena Cannon - Careers Consultant for the School of Sport & Health Sciences (Health Disciplines)

Email: ​​​

In my role as Careers Consultant for the School of Sport & Health Sciences, I work with students and academics to deliver a programme of support for the School. I provide one to one advice to students on a variety of matters from making that all important career choice to the practical side of applying for a job. I work closely with academics to support the delivery of Employability skills in the curriculum and arrange a variety of workshops and presentations offered outside the curriculum, to meet the needs of the students. I liaise regularly with our Employer Services team in the Careers Service to ensure that we maintain contact with relevant and interesting employers for the School, who offer opportunities for work experience & graduate employment and provide advice about careers in their field.

I have worked at Cardiff Metropolitan as a Careers Consultant since 2003, supporting the School of Management for 9 years, before moving across to Health Sciences. Previous to that I worked for Careers Wales as a Careers Adviser working with adults in Gwent, where I supported individuals in the Careers Wales offices and delivered redundancy counselling at employers sites throughout the county. Alongside these responsibilities I worked as part of the Workforce Development Team, delivering training needs analysis of staff on site with employers.

Corrinne Dakin - Careers Consultant for the School of Management

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With a background in education and commercial recruitment, in 2016 I moved into higher education to provide careers advice and guidance to students and graduates from Cardiff School of Management at Cardiff Met. I work closely with the various departments in the school to support the delivery of Employability Skills in the curriculum, as well as arrange a variety of events, working with academics and industry graduate employers to offer a holistic careers support service.

I am a friendly and approachable professional, passionate about helping individuals develop their skillset, gain work experience and explore their career options to improve their employability. I thoroughly enjoy working as part of the wider Careers Service and value my role offering advice and guidance to support students and graduates make their all-important career decisions.

Kate Cox - Careers Consultant for the School of Education​ and Social Policy

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I provide careers support for students studying within the Cardiff School of Education and Social Policy at Cardiff Metropolitan University. A large part of my role is to provide careers information, advice and guidance to students and graduates with a focus on developing individual skillset, work experience opportunities and networks to improve employability.

I work with your school in a range of ways from undertaking employability workshops in the curriculum, providing careers advice and guidance on a one-to-one as well as organising a variety of career events, working with industry sector employers to provide opportunities for you to network and find out more about the world of work.

I am an energetic and motivated individual who is committed at supporting and engaging in every stage of your academic journey so that you are developing your potential, confidence and success. I pride myself on being a friendly and approachable professional who is passionate about what I do and strives to deliver a quality service to my clients whether they are students, graduates, employers or academics.

Mel Shanahan - Employability Advisor

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As an Employability advisor I assist students and graduates with CVs, application forms, covering letters and job searching. I am able to signpost students to upcoming workshops and events they could benefit from, based on their individual needs, skills and circumstances. My role is predominantly based at Cyncoed Campus, working alongside my colleagues to support students from both the School of Sport and the School of Education.

Previously I have worked as a Destinations of Leavers from Higher Education Officer (DLHE). This survey encapsulates student employment data 6 months after they graduate. My time as a DLHE Officer has made me aware of how important it is to source good quality graduate opportunities for students to reach their career potential.

You are likely to see me marketing the Careers Service around campus, so please stop by to say hello.

Sarah Jones - Employability Advisor

Email: ​​​

Employer Services Team

Becky James - Employer Services Manager

Phone:​ 07584 885 526​

My role involves managing our employer services team, ensuring we are meeting the needs of our strategic plan and contributing to an excellent student experience. I work with the team to ensure we are developing strong and sustainable relationships with graduate employers, utilising labour market information to inform our delivery. Each year we plan and deliver a varied calendar of Career events and activities, supporting employers to raise awareness of their opportunities and providing a platform for students to explore career options.

Debbie Steele - Employer Services Officer

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As an Employer Services Officer I develop and manage relationships with employers, sourcing relevant voluntary, part time, placement and graduate opportunities for our students and graduates. I am continuously looking for new employers to develop employer engagement with the university, build relationships and collaboratively work with them to develop the employability skills of our students. I support the organisation, promotion and delivery of employer events and activities, including Careers Fairs and Skills Sessions. I have previously worked with students in an FE college and look forward to developing the employability skills of the students at Cardiff Metropolitan University.

Val Gould - Employer Services Officer

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Part of my role involves sourcing opportunities for students and graduates. I source placements, internships, graduate and volunteering opportunities. These opportunities are shared across the university and advertised on MetHub, Cardiff Met’s on-line jobs portal. Relevant jobs are circulated around the Careers team for our team to highlight various roles to students in their Schools.

I also support with the organisation of Careers Fairs throughout the year. We hold an annual graduate recruitment event, part-time jobs fairs and school specific fairs. This enables organisations to visit campus to promote their vacancies to Cardiff Met students. This is a great way of networking for students and employers.

In addition, we invite employers to visit campus to speak directly to particular cohorts of students. We also arrange employer stands on campus.

Speaking to employers and building relationships is also an integral part of my role. This ensures a steady flow of jobs and opportunities are uploaded to MetHub constantly. The ultimate aim is to be able to direct students to the best jobs to secure graduate level employment.

These are challenging times for students and graduates. I am looking forward to contributing to the Careers Team, ensuring Cardiff Met students and graduates receive as much support as possible to secure their ideal job to build their future career.

Operations Team

Matt Bedwell - Operations, Data and Projects Manager (Student Services)

Phone:​ 029 2041 7269​
Email: ​​​

I work across Student Services and the Careers Service to provide administration, systems and data support to the teams in both units. For both units I provide support with MetHub, helping colleagues to make the most of the system and improve the student experience. I also take a lead in the analysis of student engagement data in both services, helping us to direct support where it is most needed.

I enjoy having such a varied role and working with a dynamic team which helps students be the best they can be.

Phil Williams - Destinations Survey and Team Support Officer

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It’s my pleasure to support the Student Services and Employability teams with administrative tasks.

I joined the University Careers Team in January 2017. Over the past year I have helped deliver the final two Destination of Leavers from Higher Education surveys.

More role has developed as the I became part of the new Student Services and Employability Unit. I now support with administrative aspects of the Units functions including travel, purchasing, invoicing and generally supporting everyone to help the smooth running of the many functions with which we are tasked.

I originally studied at the Llandaff campus for my Undergraduate degree and really enjoy discovering how the former Institute has developed into a University.

Ross Collins - Marketing & Events Assistant

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As Marketing and Events Assistant I am responsible for coordinating promotional materials for the Careers Service. I use everything at my disposal to ensure students are aware of the Service and what events are coming up that may be relevant for their future careers. Some ways I do this is via our social media channels, email, website, posters and flyers. I am also responsible for arranging the logistics for events so that everything runs smoothly on the day.

My degree is in Marketing and have held several positions in marketing, PR and social media for the private sector. As a recent graduate myself, I understand the pressures of graduates in the current labour market and hope to help Cardiff Met students find careers that make them happy.

GO Wales Project Team​​

Sarah Lucas - GO Wales Project Coordinator

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I am the Project Co-ordinator for the GO Wales team here at Cardiff Metropolitan University. Our project is a European Social Fund initiative that supports students to undertake work experience to gain new skills, grow in confidence and to ultimately achieve after university.

As well as managing the amazing GO Wales team I also meet with students and coach and mentor them to develop their skills and experiences. Another part of my role is to meet with employers, university staff and other organisations to raise awareness of the project and to negotiate work experience opportunities.

I have been at Cardiff Metropolitan University for a year and previous to that I worked in employability projects for a number of years as well as in community development. Throughout my career I have worked in roles that have seen me support people to learn new skills and develop themselves to achieve all they can be.

Louise Passchier - GO Wales Project Adviser


My role is to coach and mentor students to develop personal action plans on the GO Wales programme. I support students and employers to develop bespoke work experience opportunities and ensure their success.

My background in human resources has taken me to diverse business sectors, working in graduate recruitment and learning and development. I have volunteered along the way, gaining insight, skills and the evidence to develop my own career. My role as a Prince’s Trust Business Mentor reinforced my passion for helping others to reach their personal and business objectives.

Having worked in London for over a decade, I returned to live in Wales and I am a keen Welsh language learner.

Nina Lewis-Chaston - GO Wales Project Adviser

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I provide coaching and employability support to students on the GO Wales programme. This involves helping students to reflect on their ambitions, interests and abilities and to plan and make decisions about their career direction. I work with employers to develop bespoke work experience opportunities for Go Wales students and ensure their success. I work closely with my colleagues in the Careers Service and Student Services to keep my knowledge up to date and to ensure a smooth referrals process to the Go Wales programme.

I moved into the Careers Service from the School of Sport where I worked as Student and Work Placement Administrator. Previously I worked for British Council for 8 years, as Project Delivery Officer, Trainer and then as Compliance Manager on the Erasmus+ programme, visiting beneficiaries such as universities and schools.

Naeem Amir - GO Wales Project Opportunities Assistant


My role is to provide support to Cardiff Met’s GO Wales ‘Achieve through Work Experience’ project team, in their work with students under the age of 25 requiring higher levels of employability support. I am also the first point of contact for employers who contact GO Wales, to express an interest in hosting student work experience and to work in conjunction with the team, to convert expressions of interest into engagement with the project. I have previously worked in the recruitment industry in South Wales, supporting candidates with their job search and assisting employers with their recruitment needs. I have also supported job seekers, giving them the skills they require to secure employment.