If you experience a problem connecting to or using HallsNet then there are a number of options available to you.
You may contact
ITHelpdesk by calling 029 2041 7000, emailing
firstname.lastname@example.org or by accessing webchat at
Visit the Learning Centres
You may bring your device into one of the Learning Centre or, if necessary, you may arrange for someone to contact you to make an appointment to visit you in the Halls of Residence.
For details of opening hours please see Opening Hours.
If you are based at Cyncoed then you may drop into the Learning Centre for advice or help with connecting your device.
Students at Plas Gwyn may drop into one of the Connection Clinics which are held in the IT room at Plas Gwyn.
Cyncoed Learning Centre||
Plas Gwyn IT Room|
|Wednesday 14th September||9am-5pm||2pm-4pm|
|Thursday 15th September||9am-5pm||2pm-4pm|
|Friday 16th September||9am-5pm||1pm – 3pm|
|Saturday 17th September||11am-5pm||1pm-4pm |
|Sunday 18th September||11am-5pm||1pm-4pm |
|Monday 19th September||
Normal Hours||2pm-4pm |
|Tuesday 20th September||
Normal Hours||N/A |
|Wednesday 21st September||
|Thursday 22nd September||
|Friday 23rd September||
|Wednesday 5th October||
|Wednesday 12th October||
|Wednesday 19th October||
|Wednesday 26th October||