Sharon Mayho

Sharon Mayho

Sharon Mayho
Systems Development Manager
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My role at the ZERO2FIVE Food Industry Centre

My current role within the ZERO2FIVE Food Industry Centre is to work alongside the Director to support strategic transformation, in order to improve delivery of robust quality and management control systems in the form of developing and supporting the implementation of quality and environmental management systems to accredited and certified standards, whilst ensuring that the management systems are relevant for the business environment in which they operate. As part of the role requirement there is a need to lead on systems management with accreditation bodies and working groups to review and advise on monitoring and evaluation.

Additionally, I identify and deliver process improvements, whilst balancing operational efficiency with appropriate levels of systems control, identify and promote continuous improvement opportunities across the business, undertake a review of existing quality processes and report areas of risk, and provide guidance and advice in relation to regulatory requirements.

A part of my remit is also to lead on internal audits, train internal auditors to ensure accurate monitoring of systems and engage with external auditors. I also establish robust and auditable policies and procedures to meet management accreditation and certification schemes compliance, monitor performance throughout the year, proactively identifying information gaps and develop and implement improved management information. Another is to quantify required changes for realignment with KPI's and strategic objectives, discuss and propose new system methodologies. 

Previous Experience

Initially, I joined the ZERO2FIVE Food Industry Centre as Business Operations Manager in order to manage the operations resources via the provision of business development and support across the commercial and funded sources of the ZERO2FIVE Food Industry Centre.

Prior to that I joined Cardiff Metropolitan University as a senior administrator in 2012 in the role of Foundation Degree Co-ordinator for the Schools of Health Sciences, Art and Management following a successful career teaching Management and Financial Administration at FE.  I also have over 10 years of experience of financial and business administration management which was gained in both the voluntary and SME corporate sector. More recently during the undertaking of my MSc, I re-established links with the Welsh SME sector in order to undertake a dissertation focused on Innovation as a key to growth in family SME's in Rhondda-Cynon-Taff. 

Qualifications and Professional Memberships

MSc. Management

B.A. (Hons) Business Administration


P.G.C.E. (Post Compulsory Education)

PRINCE2 Practitioner

Dip. Quality Management

IRCA Certified ISO 9001:2015 Lead Auditor

Member of the Association of University Administrators (AUA)

Member of the Institute of Leadership and Management (ILM)

Member of the Institute for Small Business and Entrepreneurship (ISBE)


National and International Conference Contributions

Redmond, E. C., Mayho, S., Mumford, D. and Lloyd, D.C. (2016) A value chain analysis of the 'Knowledge Innovation Technology Exchange' (KITE) project: implications for food-sector small and medium sized enterprises (SMEs) in Wales, UK. 18th World Congress of Food Science and technology. Dublin, Ireland, August, 2016. 

Redmond, E. C., Mayho, S., Mumford, D. and Lloyd, D.C. (2016) Value Chain Analysis of the KITE (Knowledge, Innovation, Technology Exchange) Project: Small and Medium Sized Enterprise (SME) Food Sector Case Studies in Wales, UK. 4th ISKEI Food Conference - Responsible Research and Innovation in the Food Value Chain. Vienna, Austria. July, 2016. 

Mayho, S., Miller, C.J. and Thomas, B. (2014) A Case Study Investigation of Innovation as a Key to Growth in the Family SME, Emerging Themes in Business 2014 Research Conference. Newport, Wales. June, 2014.

Mayho, S., Miller, C.J. and Thomas, B. (2013) Innovation and Networks as a key to growth in the Family SME – A case study approach. 36th Institute for Small Business and Enterprise Conference. Cardiff, Wales. November, 2013.