Dr Claire Haven-Tang

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Research Degree Co-ordinator/Reader in Tourism and Management

Department: Toursim, Hospitality and Events Management
Telephone No: +44(0)29 2041 6399
Email Address: chaven-tang@cardiffmet.ac.uk

Claire is the Research Degree Co-ordinator for Cardiff School of Management and a Reader in Tourism and Management at Cardiff Metropolitan University's Welsh Centre for Tourism Research where she researches destination development and tourism SMEs, Sense of Place, rural tourism, event tourism, digital tourism, labour market and human resource development issues.  Claire supervises a number of PhD students and teaches a range of modules across the undergraduate and postgraduate programmes.  Projects undertaken for the Tourism Training Forum for Wales, Capital Region Tourism, People 1st, Visit Wales, Monmouthshire County Council and Adventa include: exploring best practice in business and event tourism, labour market assessments, tourism industry training provision, school student perceptions of tourism careers and developing a Sense of Monmouthshire for tourism businesses.  Claire was a member of the Visit Wales Digital Tourism Business Project Steering Group and has previously worked in the National Audit Office, on projects involving the Department of Culture, Media and Sport.  She was recently elected Secretary of the Association for Tourism in Higher Education (ATHE), the subject association for Tourism.

 

Research

Research Groups:

• Welsh Centre for Tourism Research (WCTR)

Memberships:

• Chartered Institute of Personnel and Development (CIPD)

• Tourism Society

• Higher Education Academy

Research Interests:

• Destination development

• Sense of Place

• Human Resource Development in the Tourism and Hospitality sector

• Business and Event Tourism ​

Journal articles:

Thomas , A.J., Antony, J., Haven-Tang, C., Francis, M., Fisher, R., (In press)' Implementing Lean Six Sigma in to Curriculum Design and Delivery – A Case Study in Higher Education' International Journal of Productivity and Performance Management

Fernández-Cavia, J., Marchiori, E., Haven-Tang, C. and Cantoni, L. (2016) Online Communication in Spanish DMOs. The view of practitioners, Journal of Vacation Marketing, April, 1-10.

El-sayed, K, Haven-Tang, C. and  Jones, E. (2015) Psychological contract and the hotel franchising relationship , Journal of Tourism & Hospitality, 4 (2) doi:10.4172/2167-0269.1000147

 



 

Publications

Journal Papers

Haven-Tang, C. and Sedgley, D (2014) ​“Partnership Working in Enhancing the Destination Brand of Ru​​ral Areas: A Case Study of Made in Monmouthshire, Wales, UK”, Journal of Destination Marketing & Management, 3 (1), 59-67.

Haven-Tang, C. and Jones, E (2012) “Local Leadership For Rural Tourism Development: A Case Study of Adventa, Monmouthshire, UK​” Tourism Management Perspectives, Vol 4, 28-35.

Haven-Tang, C. and Jones, E (2009) “Village Alive! Using a Sense of Place to Reconstruct Community Identity and Revitalise Rural Economies”, Journal of Hospitality and Tourism, 7, 2, 1-14

Haven-Tang, C. Naama, A, and Jones, E. (2008) “Human resource development issues for the hotel sector in Libya: a government perspective​”, International Journal of Tourism Research, 10:5, 481-492

Haven-Tang, C. and Jones, E (2008) “Labour market and skills needs of the tourism and related sectors in Wales”, International Journal of Tourism Research, 10:4, 353-363.​

​​Haven-Tang, C. and Jones, E. and Webb, C (2007) “BESTBET: Exploiting Cardiff's capital city status in developing and shaping its business tourism offer”, Journal of Travel and Tourism Marketing, 22 (3/4), 109-120.

Haven-Tang, C. and Jones, E (2006) "Learning provision, the labour market and skills needs of the Tourism sector in Wales", Journal of Human Resources in Hospitality and Tourism. 5 (2), 13-35​

Haven-Tang, C. and Jones, E (2005) "Using local food and drink to differentiate tourism destinations through a Sense of Place", The Journal of Culinary Science and Technology. 4 (4), 69-87

​Haven, C. and Jones, E. and Long, K (2004) "The State of Play in Wales: An Assessment of the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales" , Journal of Hospitality and Tourism Management, 11 (2), 157-169.​

Botteril, D. and Haven, C. and Gale, T ​(2003) "A survey of doctoral theses accepted by universities in the UK and Ireland for studies related to tourism, 1990-1999", Tourist Studies, 2 (3), 283-311.​

​​Haven, C. and Botterill, D (2003) "Virtual Learning Environments in Hospitality, Leisure, Tourism and Sport: A Review", Journal of Hospitality, Leisure, Sport and Tourism Education [online], 2 (1).​

Haven, C (2000) "They know all about tourism and hospitality…..don’t they?", The Hospitality Review, July, 32-39​​​

Edited Books

"Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives, Chinese edition", (2007) by Eleri Jones and Claire Haven-Tang (eds), Taiwan: Small and Medium Enterprise Administration.  ISBN 986-00-7884-X

"Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives" (2005), by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI.  ISBN 0-85199-011-8

Book Chapters

“Food Tourism” (2015), in Encyclopedia of Sustainable Tourism by Carl Cater, Brian Garrod and Tiffany Low (eds), Wallingford, CABI Publishing.  ISBN 978-1-780-64143-0.

Haven-Tang, C. (2014) “Promoting Local? Developing Sustainable Local Food and Drink Supply Networks within Destination Development”, in Food and Wine Events in Europe: A Stakeholder Approach by Cristina Santini and Alessio Cavicchi (eds), Routledge. ISBN 978-0-415-82781-2.

Haven-Tang, C. and Jones, E (2013) “Capitalising on Rurality: Tourism Micro-businesses in Rural Tourism Destinations”, in Interpreting Rurality: Multidisciplinary Approaches by Peter Somerville and Gary Bosworth (eds), Abingdon: Routledge. ISBN 978-0-415-69672-2

​Haven-Tang, C. and Jones, E (2010) “Delivering quality experiences for sustainable tourism development: Harnessing a Sense of Place in Monmouthshire”, in Experience of Tourism and Leisure: Consumer and Management Perspectives by Mike Morgan, Peter Lugosi and Brent Ritchie (eds), Clevedon: Channel View Publications.  ISBN 978-1-84541-149-7​

Haven-Tang, C. and Jones, E. (2009) "Gestión de recursos humanos en empresas turísticas", in Beech, J. and Chadwick, S. (eds) Modernización y calidad en la administración del turismo , Madrid, Editorial Síntesis, S.A.

Haven-Tang, C. and Jones, E. (2009) “Putting the Capital ‘C’ into Cardiff’s identity as a conference tourism destination”, in Ritchie, B. and Maitland, R. (eds), City Tourism: National Capital Perspectives Wallingford: CABI Publishing.

Haven-Tang, C. and Jones, E. (2009) “Critical success factors in sustainable events”, in Raj, R. and Musgrave, J. (eds), Event Management and Sustainability, Wallingford: CABI Publishing.

Haven-Tang, C. and Jones, E. (2008) “Using culture to creatively differentiate tourism destinations through a Sense of Place – the case of Monmouthshire, Wales”, in Richards, G. and Wilson, J. (eds.), From Cultural Tourism to Creative Tourism.  Changing Experiences – The Development of Creative Tourism by, Arnhem: ATLAS

Haven-Tang, C. and Jones, E (2007) “Who’s King of Monmouthshire’s Castles? Using royal heritage in tourism businesses to develop a Sense of Place”, in Royal Tourism by Phil Long and Nicola Palmer (eds), Clevedon: Channel View Publications.  ISBN 978-1-84541-081-0

Haven-Tang, C. and Botterill, D. (2005) “The Future of the Tourism & Hospitality Workforce begins at Home” in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing.  ISBN 0-85199-011-8

Haven-Tang, C. and Jones, E (2005) “The Heterodoxy of Tourism SMEs” in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing.  ISBN 0-85199-011-8

Haven-Tang, C. and Jones, E (2005) “Tourism SMEs, Service Quality and Destination Competitiveness” in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing.  ISBN 0-85199-011-8

Haven-Tang, C. and Jones, E (2005) “Human Resource Management in Tourism” in The Business of Tourism Management by John Beech and Simon Chadwick (eds), Essex: Pearson.  ISBN 0-273-68801-4​

Projects

Welsh Food Supply Chain Study.  June 2016 to December 2016.  A project undertaken with Professor Andrew Thomas and Dr Diane Sedgley for Welsh Government  with the Engineering Employers Federation (EEF) and the Food Industry Unit.

Developing Event Evaluation & Online Toolkit.  December 2015 to March 2016.  A project undertaken for Monmouthshire County Council with Dr Diane Sedgley, Dr Dewi Jaimangal-Jones and Professor Nick Clifton.   

Developing a Sense of Monmouthshire for Tourism Businesses information - update.  July 2010 to June 2011.  A project undertaken for Adventa with Professor Eleri Jones.  The value of the contract was £11,000.​

Perceptions of tourism careers amongst school pupils in Cardiff.  November 2007 to March 2008.  A pilot project for Visit Wales undertaken with Helene Grousset-Rees and Professor Eleri Jones.  The value of the contract was £5,000.

BESTBET: A Framework for Best Practice in Business and Event Tourism in Southeast Wales.  October 2004 to December 2006.  A joint project for Capital Region Tourism undertaken with Professor Eleri Jones and Chris Webb which was funded by ESF Objective 3.  The value of the contract was £181,376.

Mind the Gap: Matching Training Provision to Business Need.  July 2004 to March 2005.  A joint project for the Tourism Training Forum for Wales and People 1st undertaken with Professor Eleri Jones.  The value of the contract was £40,000.

Developing a Sense of Monmouthshire for Tourism Businesses.  April 2004 to May 2005.  A project undertaken for Adventa with Professor Eleri Jones.  The value of the contract was £20,000.

Assessment of the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales.  October 2003 to March 2004.  A project undertaken for the Tourism Training Forum for Wales with Professor Eleri Jones.  The value of the contract was £15,000.

A survey of Hospitality, Leisure, Sport and Tourism Higher Education delivered in Further Education colleges in England.  October 2001 to September 2003.  A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism undertaken with Professor David Botterill, Professor Eleri Jones and Sara Black.  The value of the contract was approximately £30,000.​

The Application of Virtual Learning Environments in Hospitality, Leisure, Sport and Tourism.  October 2001 to September 2002.  A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism with Professor David Botterill.  The value of the contract was approximately £15,000.

The Attitudes of Academic Staff towards LTSN 22.  April to May 2002.  A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism with Professor David Botterill.  The value of the contract was approximately £5,000.

External Links

 

• Association for Tourism in Higher Education (ATHE) – Executive Committee member

• External Examiner – Sheffield Hallam University