Department: Tourism, Hospitality and Events Management
Telephone No: +44(0)29 2041 6327
Email Address: firstname.lastname@example.org
Darryl joined Cardiff School of Management in 2008 as a Lecturer in the Department of Tourism, Hospitality and Events Management and teaches across a number of hospitality, tourism and events modules throughout the department. Darryl is also first year tutor so has pastoral responsibility and academic oversight of the first year events students in the department.
Darryl's research interests are concerned with the construction and delivery of hospitable experiences. Darryl's PhD research involves identifying the motivations and perceptions of staff in differing food and beverage servicescapes in order to better understand what constitutes the hospitable experience and how this knowledge can be utilised to develop and empower food and beverage staff to provide more natural, enjoyable and authentic experiences.
Gibbs, D. and Ritchie, C. "Theatre in restaurants: constructing the experience", in Morgan, M., Lugosi, P. and Ritchie, B. (eds), Experience of Tourism and Leisure: Consumer and Management Perspectives, 182–201.