FAQs

 

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​Below is a list of common queries that students have asked us while going through the enrolment process. If you can't find the answer to your query below or you have any other questions, please contact Enrolment on 029 2020 5669 or enrolment@cardiffmet.ac.uk.​

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I am a continuing student and I don't know my login details

If you need reminding o​f your username, please contact Admissions on 02920416010; or if you just need to reset your password please click here. ​

As a new student, what do I need to bring with me for my Induction Week?

It would be useful if you had the following items with you during your induction week, especially when collecting your Student MetCard;

  • Photo proof of ID
  • Sponsor Letter* - for funded NHS/Care Council programmes or if you being sponsored by your employer
  • Copies of your qualifications - if requested by Admissions
  • Birth Certificate
  • Any programme specific documents as specified in your Induction & Enrolment information
*if you don'​t upload your sponsor letter as part of your online enrolment, please scan and email a copy to enrolment@cardiffmet.ac.uk or drop a copy to one of our i-Zones at Llandaff or Cyncoed

I don't know my term time address to be able to complete my enrolment

Within the term time address section, if you do not know this address at the point of enrolment you can enter your parental/permanent address as your term time address. Once you know the address you will be staying at during your study period you can email Enrolment and w​e will up​date this for you. Alternatively, you can update your address through your student portal. You will however, be required to enter the type of accommodation you will be living in e.g. Cardiff Met Halls of Residence (Institution maintained property), private halls, rented accommodation etc., so select the appropriate 'type' from the drop-down list.​

I have completed my enrolment but I no longer want to attend, what should I do?

If you wish to suspend or withdraw from your studies speak to your Programme Director as soon as possible. If, after discussing your options with your Programme Director, you still decide to suspend or withdraw (an internal transfer may be a more favourable option), then your Programme Director will complete the relevant form and submit this to the MIS Unit who will process the action and forward this onto the Enrolment Team who will inform Student Finance, where applicable. 

Please be aware that if you are receiving student finance then your maintenance and tuition fees are likely to be affected. It is very important that you inform us of your decision as Cardiff Met need to inform Student Finance of your change of circumstances
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I've selected an incorrect module - how can I change it?

You will need to complete a Module Change form which you can get from the i-Zone at the Llandaff or Cyncoed reception or by clicking here and emailing it to enrolment@cardiffmet.ac.uk

School of Sport students are eligible to change modules in the first 2 weeks of term by attending the Learning Centre at Cyncoed and requesting the change via enrolment staff at the various times available. You can also email enrolment@cardiffmet.ac.uk to request for them to make the change for you. Make sure you put the subject of the email as Module Change Request and include your name, student ID and the module details of the change/s you require.

How do I declare a criminal conviction?

During the enrolment process,​ applicants and current students are asked to disclose any new or previously undisclosed convictions that might affect their studies at the university. Please refer to the information on our webpages here.

I'm having problems with my student finance, what should I do?

Send an email to sfconfirmation@cardiffmet.ac.uk quoting your Customer Reference Number (CRN) assigned to you by Student Finance along with a description of the issue or visit the i-zone or Student Services. If your Student Finance status online is showing as Pending for a delayed period, please also let us know as we may be able to resolve this for you.

The programme showing on my enrolment isn't the programme I applied for

There could be a number of reasons for this, please contact Admissions who will look into this for you.

When will I have access to the Student Portal and Moodle?

Once you have fully completed your online enrolment, you should be able to access these services within 24 hours.  

What happens after I've completed the online enrolment?

Once you have successfully enrolled you will be taken to an After you have Enrolled page with more information on what to expect next and information you now have access to. You will also receive an email to confirm you have completed the process successfully and you will ​also receive an em​ail with login network details and access to the Student Portal and Moodle within 24 hours.

​​I am an international student from outside the EU, how do I enrol?

As an international student, you do not complete your enrolment online prior to your arrival. Please contact our International Office​ who will advise you on the process and any further queries.

I tried to upload my photo during online enrolment but it was rejected

If your photograph does not meet the required specification then the photo will be rejected and you will be sent an email informing you of this. You will be offered another attempt to upload a photograph which does meet the specification, as long as the functionality is still available. If the photo upload facility has closed you can complete your enrolment and queue up to have your ​photo taken and receive your ID card in your allotted session during your first week. ​​

I'm applying for Student Finance for my part-time course but can't find the course I need to apply for ?

Part-time courses are generic and are set up by the main campus you study on rather than being subject specific. The courses you need are one of the following:
  • Part-Time Undergraduate Programmes (All subjects) 3 year FTE Llandaff (SLC code: 735648)
  • Part-Time Undergraduate Programmes (All subjects) 3 year FTE Cyncoed (SLC Code: 735647)