Below is a list of common queries that students have asked us while going through the enrolment process. If you can't find the answer to your query below or you have any other questions, please contact Enrolment on 029 2020 5669 or
I am a continuing student and I don't know my login details
If you need reminding of your username, please contact Admissions on 02920416010; or if you just need to reset your password please
As a new student, what do I need to bring with me for my Induction Week ?
It would be useful if you had the following items with you during your induction week, especially when collecting your Student MetCard;
- Photo proof of ID
- Sponsor Letter* - for funded NHS/Care Council programmes or if you being sponsored by your employer
- Copies of your qualifications - if requested by Admissions
- Birth Certificate
- Any programme specific documents as specified in your Induction & Enrolment information
*if you don't upload your sponsor letter as part of your online enrolment, please scan and email a copy to
firstname.lastname@example.org or drop a copy to one of our i-Zones at Llandaff or Cyncoed
I don't know my term time address to be able to complete my enrolment ?
Within the term time address section, if you do not know this address at the point of enrolment you can enter your parental/permanent address as your term time address. Once you know the address you will be staying at during your study period you can email Enrolment and we will update this for you. Alternatively, you can update your address through your student portal. You will however, be required to enter the type of accommodation you will be living in e.g. Cardiff Met Halls of Residence (Institution maintained property), private halls, rented accommodation etc., so select the appropriate 'type' from the drop-down list.
I have completed my enrolment but I no longer want to attend, what should I do ?
If you wish to suspend or withdraw from your studies speak to your Programme Director as soon as possible. If, after discussing your options with your Programme Director, you still decide to suspend or withdraw (an internal transfer may be a more favourable option), then your Programme Director will complete the relevant form and submit this to the MIS Unit who will process the action and forward this onto the Enrolment Team who will inform Student Finance, where applicable. Please be aware that if you are receiving student finance then your maintenance and tuition fees are likely to be affected. It is very important that you inform us of your decision as Cardiff Met need to inform Student Finance of your change of circumstances.
I've selected an incorrect module - how can I change it ?
You will need to complete a Module Change form which you can get from the i-Zone at the Llandaff or Cyncoed reception or by
clicking here and emailing it to
email@example.com. School of Sport students are eligible to change modules in the first 2 weeks of term by attending the Learning Centre at Cyncoed and requesting the change via enrolment staff at the various times available. You can also email firstname.lastname@example.org to request for them to make the change for you. Make sure you put the subject of the email as Module Change Request and include your name, student ID and the module details of the change/s you require.
How do I declare a criminal conviction ?
During the enrolment process, applicants and current students are asked to disclose any new or previously undisclosed convictions that might affect their studies at the university. Please refer to the information on our webpages
I'm having problems with my student finance application, what should I do ?
Send an email to
email@example.com quoting your Customer Reference Number (CRN) assigned to you by Student Finance along with a description of the issue or visit the i-zone or Student Services. If your Student Finance status online is showing as Pending for a delayed period, please also let us know as we may be able to resolve this for you.
The programme showing on my enrolment isn't the programme I applied for ?
There could be a number of reasons for this, please contact Admissions who will look into this for you.
When will I have access to the Student Portal and Moodle ?
Once you have fully completed your online enrolment, you should be able to access these services within 24 hours.
What happens after I've completed the online enrolment ?
Once you have successfully enrolled you will be taken to an After you have Enrolled page with more information on what to expect next and information you now have access to. You will also receive an email to confirm you have completed the process successfully and you will also receive an email with login network details and access to the Student Portal and Moodle within 24 hours.
I am an international student from outside the EU, how do I enrol ?
As an international student, you do not complete your enrolment online prior to your arrival. Please contact our
International Office who will advise you on the process and any further queries.
Will I still be able to claim student finance if I need to repeat a year of study ?
Eligibility for student finance for a repeat year of study is dependent on your previous study history.
In relation to tuition fee support, Student Finance provides funding for the duration of a course of study, and one additional year under certain circumstances. For example, if your course has a duration of 3 years, you may be entitled to 4 years of funding in total (3 + 1 = 4), if you need to repeat one year of your course, and you haven't previously repeated a year or studied on a Higher Education course prior to this one.
When applying for student finance your entitlement for funding will consider if you have undertaken a previous course at HE level, and will be reduced to reflect this.
Applicants and students should always check with Student Finance concerning your entitlement to funding.
For further advice and guidance you are strongly recommended to contact a Student Finance and Welfare Advisor via email:
firstname.lastname@example.org or arrange an appointment via the appointment request form (under Quick Links on your student portal) to discuss your funding. Further information is also available via the webpage
Student Welfare and Finance Advice
I'm encountering financial difficulty - what can I do - please help ?
Information is available via the webpage
Student Welfare and Finance Advice. For further advice and guidance you are strongly recommended to contact a Student Finance and Welfare Advisor via email:
email@example.com or arrange an appointment via the appointment request form (under Quick Links on your student portal) to discuss your funding.
I'm applying for Student Finance for my part-time course but can't find the course I need to apply for ?
Part-time courses are generic and are set up by the main campus you study on rather than being subject specific. The courses you need are one of the following:
- Part-Time Undergraduate Programmes (All subjects) 3 year FTE Llandaff (SLC code: 735648)
- Part-Time Undergraduate Programmes (All subjects) 3 year FTE Cyncoed (SLC Code: 735647)
When will I receive my student finance ?
Undergraduate students need to apply for student finance for each year of your course and should apply for student finance asap once applications open. Once your student finance application has been approved you should receive a payment schedule for any tuition fees and/or maintenance you have applied for from Student Finance themselves. As long as you've applied prior to the deadline (see dates below) and your application has been fully approved, then your first maintenance payments should be paid to in the 1st week of term. Subsequent payments are usually based around the term dates of your programme.
- The deadlines for Student Finance England are: tbc DD/MM/YYYY (new students) or DD/MM/YYYY (returning students)
- The deadlines for Student Finance Wales are: tbc for 2018/2019
- The deadline for Postgraduate Loans is: tbc for 2018/2019