Student Services>Counselling>Student Emergencies

Student Emergencies



​There may be times when a student requires emergency support or assistance, if this is the case please ring (029) 2041 6170 for advice or to arrange an emergency/crisis appointment.  Please note we would need to speak with the student directly to arrange an emergency/crisis appointment.


Out of office hours  (emergency)

If you are worried for you or someone else's welfare and feel the situation is critical or urgent and requires an immediate response please telephone the emergency services on 999 requesting an ambulance and/or police. Please stay calm and provide the operator as much detail as possible. 

The University Out of Hours Service can be contacted on 07827 873 006.

If you are unsure if the situation is critical you can call NHS Direct 0845 4647 or the student's G.P. out of hours service.

Out of office hours (non emergency)

When the Student Services office is closed support can be obtained from:-

Samaritans - open 24 hours per day, seven days per week on FREECALL 116 123.
Cardiff Samaritans - based at 75 Cowbridge Road East, Canton, CF11 9AF
Tel. 116 123 FRECALL or e-mail 
Please visit for more information.

NHS Direct - 0845 4647

CALL Helpline - 0800132737