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Support for the HallsNet Service


If you​ experience a problem connecting to or using HallsNet then there are a number of options available to you.

Contact ITHelpdesk

You may contact ITHelpdesk by calling 029 2041 7000, emailing ithelpdesk@cardiffmet.ac.uk or by accessing webchat at http://webchat.cardiffmet.ac.uk.

Visit the Learning Centres

You may bring your device into one of the Learning Centre or, if necessary, you may arrange for someone to contact you to make an appointment to visit you in the Halls of Residence.

For details of opening hours please see Opening Hours.              

Connection Clinics

If you are based at Cyncoed then you may drop into the Learning Centre for advice or help with connecting your device.

Students at Plas Gwyn may drop into one of the Connection Clinics which are held in the IT room at Plas Gwyn.

Date Cyncoed Learning Centre Plas Gwyn IT Room
Wednesday 14th September9am-5pm2pm-4pm
Thursday 15th September9am-5pm2pm-4pm
Friday 16th September9am-5pm1pm – 3pm
Saturday 17th September11am-5pm1pm-4pm
Sunday 18th September11am-5pm1pm-4pm
Monday 19th September Normal ​Hours2pm-4pm
Tuesday 20th September Normal HoursN/A      
Wednesday 21st September Normal Hours11am-1pm
Thursday 22nd September Normal HoursN/A
Friday 23rd September Normal HoursN/A
Wednesday 5th October Normal Hours3pm-6pm
Wednesday 12th October Normal Hours3pm-6pm
Wednesday 19th October Normal HoursTBC
Wednesday 26th October Normal HoursTBC