Student Charter

What is the Student Charter?

Cardiff Metropolitan University (‘the University’) is committed to providing a student experience which is of a consistently highs standard worldwide, and is consistent with the priorities contained in the Strategic Plan 2017 -2023.

As a values driven University, Cardiff Met will champion Creativity. Diversity, Freedom and Innovation through trusted partnerships that generate educational transformation, research with impact, sustainable economic growth. social cohesion, and health and wellbeing.

The University will improve the quality and outcomes of teaching and the wider student experience through delivery of the ‘Cardiff Met Edge’, enabling all students to develop through their programme of study Ethical, Digital, Global and Entrepreneurial skills, experience, knowledge, confidence and resilience.

The University works in partnership with the Students’ Union to deliver this experience to students effectively as part of a learning community.

The Student Charter, developed jointly by the University, the Students’ Union and students, is important as it sets out what is expected of the University, Students’ Union, and students in being part of the community, moving forward with a set of shared values. 

We All Will:

Encourage equality and promote diversity in everything we do.
Enjoy freedom of expression whilst acknowledging the same freedom for others’.
Respect the rights of individuals and treat all individuals with courtesy.


Learning Community

The University will:

  • Deliver high standards of learning and teaching.
  • Provide feedback on assignments and learning activities within 20 working days.
  • Make available appropriate, accessible learning resources. 
  • To allow a global learning community by providing opportunities for overseas study.
  • Provide programmes of study that will prepare students for professional life post-graduation. 
  • Continually review its provision in order to enhance quality and standards. 
  • Deliver a Peer Assisted Learning Scheme.

The Students’ Union will:

  • Work with the university to define and promote methods to engage students.
  • Hold democratic elections to appoint strong student leaders that champion student rights, and ensure a strong and effective partnership with the University.

Students will:

  • Be motivated, and engage with their chosen programme, and attend all timetabled activities.
  • Submit assessed work by the required deadline.
  • Consider and reflect upon their own research and feedback received from academic staff.
  • Make full use of the learning, support and resources provided.
  • Undertake additional study outside of timetabled sessions.
  • Follow the policies, and regulations of the University and Students’ Union.

Student Voice

The University will:

  • Support effective participation in programme development and evaluation.
  • Manage a clear Complaints and Academic Appeals  procedure, which adhere to the requirements of the Office of the Independent Adjudicator (OIA).

The Students’ Union will:

  • Develop open, constructive and continuous dialogue between students and staff and amongst students.
  • Facilitate a representative system, embedded at all levels of the University to ensure student issues and ideas are raised promptly and feedback loop closed.
  • Provide individual support and representation to students who are subject to university procedures.

Students will:

  • Participate in processes which are designed to obtain student and graduate feedback.
  • Not to make malicious or unreasonable complaints or allegations.

Support and Wellbeing

The University will:

  • Deliver a Personal Tutor Scheme and ensure each student is allocated a Personal Tutor.
  • Provide details of the costs of study.
  • Provide a good quality physical environment that is safe and accessible and enables students to learn and enjoy their student experience.
  • Deliver professional services that enhance the student experience, particularly accessible for those students who need additional support.
  • Act upon the ‘Time to Change Wales’ pledge which was made to tackle mental health stigma and discrimination.

The Students’ Union will:

  • Hold relevant and useful campaigns on student rights throughout the student lifecycle.
  • Deliver the Student Minds initiative.
  • Provide advice and support to students, including signposting to professional services.
  • Act upon the ‘Time to Change Wales’ pledge which was made to tackle mental health stigma and discrimination.

Students will:

  • Actively engage with their allocated Personal Tutor and attend arranged appointments.
  • Familiarise themselves with information made available on course fees and associated costs of study.
  • Follow the principles set out in the Student Code of Conduct.
  • Acknowledge when circumstances impact upon their health and wellbeing and seek support and assistance from the appropriate support service.


The University will:

  • Adhere to obligations outlined by the Competition and Marketing Authority (CMA), and to protect the student interest.  
  • Will respond to correspondence from students in a timely manner.
  • Keep Moodle up to date. 
  • Keep student information confidential in accordance with rights afforded under data protection laws.
  • Implement the requirements of the Welsh Language (Wales) Measure 2011 and compliance with the Welsh Language Standards.
  • Communicate with students in the language of their choice (English, Welsh, or Bilingual). 

The Students’ Union will:

Students will:

  • Be respectful and courteous in communications, including in the use of social media.
  • Regularly monitor their Cardiff Met email account, and respond promptly to requests for information.
  • Regularly check Moodle for updates and announcements, and completing any tasks within a timely manner.
  • Keep their contact details up to date.
  • Inform the University if there preferred language for communication on a matter is English or Welsh.

Personal and Professional Development

The University will:

  • Provide an enhanced and positive student experience embodied in the Cardiff Met Edge.
  • Maintain the Higher Education Achievement Report (HEAR)
  • Provide access to careers advice, support, and employability opportunities.
  • Work closely with the Coleg Cymraeg Cenediaethol, and provide opportunities for students to study through the medium of Welsh.

The Students’ Union will:

  • Provide a range of societies, social events, personal development opportunities and sporting activities. 
  • Deliver the Cardiff Met Award Scheme.

Students will:

  • Take advantage of the social and extra – curricular opportunities.
  • Keep their HEAR up to date.
  • Familiarise themselves with any relevant professional codes of conduct and follow any set standards.


This Student Charter applies to all students who commence their studies in 2019 -2020.

The Student Charter for students undertaking their studies in previous years can be found on the following links:


Student Protection Statement

The University will service its contractual obligations to students and comply with its commitments under consumer law as outlined by the Competition and Markets Authority. In doing so, universities will work to protect the student interest when responding to circumstances such as significant changes to how a course is delivered or course closure. The university has in place procedures to respond to these circumstances which will mitigate the potential impact on students and which recognise the different needs of its diverse student body.


Give Feedback

The Student and Staff Charter will be regularly reviewed, and evaluated annually.  The review process will take into account any comments received from students and staff. If you would like to make any comments or suggestions, please email: