Student Charter

The University will:

• Deliver high standards of learning and teaching.
• Provide feedback on assignments and learning activities within 20 working days.
• Make available appropriate, accessible learning resources. 
• To allow a global learning community by providing opportunities for overseas study.
• Provide programmes of study that will prepare students for professional life post-graduation. 
• Continually review its provision in order to enhance quality and standards. 
• Deliver a Peer Assisted Learning Scheme.
  
  

The Students’ Union will:

• Work with the university to define and promote methods to engage students.
• Hold democratic elections to appoint strong student leaders that champion student rights, and ensure a strong and effective partnership with the University.
  
  

Students will:

• Be motivated, and engage with their chosen programme, and attend all timetabled activities.
• Submit assessed work by the required deadline.
• Consider and reflect upon their own research and feedback received from academic staff.
• Make full use of the learning, support and resources provided.
  
• Undertake additional study outside of timetabled sessions.
• Follow the policies, and regulations of the University and Students’ Union.
  
  

The University will:

• Support effective participation in programme development and evaluation.
• Manage a clear Complaints and Academic Appeals  procedure, which adhere to the requirements of the Office of the Independent Adjudicator (OIA).
  
  

The Students’ Union will:

• Develop open, constructive and continuous dialogue between students and staff and amongst students.
• Facilitate a representative system, embedded at all levels of the University to ensure student issues and ideas are raised promptly and feedback loop closed.
  
• Provide individual support and representation to students who are subject to university procedures.
  
  

Students will:

• Participate in processes which are designed to obtain student and graduate feedback.
• Not to make malicious or unreasonable complaints or allegations.
  
  

The University will:

• Deliver a Personal Tutor Scheme and ensure each student is allocated a Personal Tutor.
• Provide details of the costs of study.
• Provide a good quality physical environment that is safe and accessible and enables students to learn and enjoy their student experience.
• Deliver professional services that enhance the student experience, particularly accessible for those students who need additional support.
• Act upon the ‘Time to Change Wales’ pledge which was made to tackle mental health stigma and discrimination.
  
  

The Students’ Union will:

• Hold relevant and useful campaigns on student rights throughout the student lifecycle.
• Deliver the Student Minds initiative.
• Provide advice and support to students, including signposting to professional services.
• Act upon the ‘Time to Change Wales’ pledge which was made to tackle mental health stigma and discrimination.
  
  

Students will:

• Actively engage with their allocated Personal Tutor and attend arranged appointments.
• Familiarise themselves with information made available on course fees and associated costs of study.
• Follow the principles set out in the Student Code of Conduct.
• Acknowledge when circumstances impact upon their health and wellbeing and seek support and assistance from the appropriate support service.
  
  

The University will:

• Adhere to obligations outlined by the Competition and Marketing Authority (CMA), and to protect the student interest.  
  
• Will respond to correspondence from students in a timely manner.
• Keep Moodle up to date. 
  
• Keep student information confidential in accordance with rights afforded under data protection laws.
• Implement the requirements of the Welsh Language (Wales) Measure 2011 and compliance with the Welsh Language Standards.
• Communicate with students in the language of their choice (English, Welsh, or Bilingual). 
  
  

The Students’ Union will:

Students will:

• Be respectful and courteous in communications, including in the use of social media.
• Regularly monitor their Cardiff Met email account, and respond promptly to requests for information.
• Regularly check Moodle for updates and announcements, and completing any tasks within a timely manner.
• Keep their contact details up to date.
• Inform the University if there preferred language for communication on a matter is English or Welsh.
  
  

The University will:

• Provide an enhanced and positive student experience embodied in the Cardiff Met Edge.
  
• Maintain the Higher Education Achievement Report (HEAR)
• Provide access to careers advice, support, and employability opportunities.
  
• Work closely with the Coleg Cymraeg Cenediaethol, and provide opportunities for students to study through the medium of Welsh.
  
  

The Students’ Union will:

• Provide a range of societies, social events, personal development opportunities and sporting activities. 
  
• Deliver the Cardiff Met Award Scheme.
  
  

Students will:

• Take advantage of the social and extra – curricular opportunities.
• Keep their HEAR up to date.
• Familiarise themselves with any relevant professional codes of conduct and follow any set standards.