Student Charter

The University commits to:

• Deliver high standards of learning and teaching.
• Provide new and innovative approaches to learning and teaching and support.
• Put support mechanisms in place for students to undertake studies in light of the Coronavirus (Covid-19).
• Provide feedback on assignments and learning activities within 20 working days.
• Make available appropriate, accessible learning resources.
• To enable a global learning community by offering opportunities for overseas study www.cardiffmet.ac.uk/international/study-and-work-abroad
• Provide programmes of study (taught and research) that will prepare students for professional life post-graduation.
• Continually review its provision in order to enhance quality and standards.

The Students’ Union commits to:

• Define and promote methods to engage students.
• Work with the University to develop open, constructive and continuous dialogue between students and staff, and amongst students.
• Hold democratic elections to appoint student leaders that champion student rights and ensure a strong and effective partnership with the University.

Students commit to:

• Be motivated, and engaged with their chosen programme, and attend all timetabled activities.
• Submit assessed work by the required deadline.
• Consider and reflect upon their own research and feedback received from academic staff.
• Make full use of the learning, support and resources provided.
• Undertake additional study outside of timetabled sessions.
• Follow the policies, and regulations of the University and Students’ Union.
• Understand and avoid plagiarism and other forms of academic misconduct.

The University commits to:

• Support effective participation in programme development and evaluation.
  
• Ensure students know where to go, if the University does not meet expected standards.
  
• Manage a clear Complaints and Academic Appeals procedure, which adhere to the requirements of the Office of the Independent Adjudicator (OIA) www.cardiffmet.ac.uk/registry/academichandbook
  

The Students’ Union commits to:

• Evaluate and enhance opportunities for the student voice to be raised, listened to and responded to.
• Work alongside the University to define and promote a range of methods to engage evaluate and enhance opportunities for the student voice to be raised, listened to and responded to.
  

• Facilitate a representative system, embedded at all levels of the University to ensure student issues and ideas are raised promptly and feedback loop closed www.cardiffmetsu.co.uk/reps
  

• Provide individual support and representation to students who are subject to university procedures.
  

Students commit to:

• Participate in processes which are designed to obtain student and graduate feedback.
• Not to make malicious or unreasonable complaints or allegations.
  

The University commits to:

• Supporting student well-being and health, including mental health and suicide safer approaches.
  
• Deliver a Personal Tutor Scheme and ensure each student is allocated a Personal Tutor with the opportunity to meet three times a year.
  
• Meet its statutory responsibilities regarding equality, diversity, safeguarding, and protected characteristics.
  
• Provide details of the costs of study  www.cardiffmet.ac.uk/study/finance
  
• Develop a Programme for implementing policies for violence against women, domestic abuse and sexual violence.
  
• Provide a good quality physical environment that is safe and accessible and enables students to learn and enjoy their student experience.
  
• Deliver professional services that enhance the student experience, particularly accessible for those students who need additional support.
  

The Students’ Union commits to:

• Hold relevant and useful campaigns throughout the student lifecycle.
  
• Produce an annual Diversity Inclusion Commitment statement which will outline areas of focus to promote inclusion for the upcoming academic year.
  
• Deliver a campaign which tackles the myths and stereotypes around sexual misconduct, and empower the Cardiff Met community to stand up against this behaviour #NotAnExcuse www.cardiffmetsu.co.uk/notanexcuse
  
• Provide individual pastoral support to students, including signposting to professional services www.cardiffmetsu.co.uk/support
  
• Facilitate a student led peer-support wellbeing network.
  

The University commits to:

• Adhere to obligations outlined by the Competition and Marketing Authority (CMA), and to protect the student interest.
  
• Respond to correspondence from students in a timely manner.
  
• Ensure the quality of IT function of Moodle and timeliness of content thereon to keep students up to date.
  
• Keep student information confidential in accordance with data protection laws.
  
• Implement the requirements of the Welsh Language (Wales) Measure 2011 and ensure compliance with the Welsh Language Standards.
  
• Communicate with students in the language of their choice (English, Welsh, or Bilingual).
  

The Students’ Union commits to:

• Provide a range of media to ensure effective, timely and relevant communications from the Students’ Union.
  
• Keep student information confidential in accordance with data protection laws.
  
• Ensure the student voice is listened to, and responded to in a timely manner.
  

Students commit to:

• Be respectful and courteous in communications, including in the use of social media.
  
• Check all emails and communications from the University regularly and respond or act as necessary.
  
• Regularly check Moodle for updates and announcements and complete any tasks within a timely manner.
  
• Keep their contact details up to date.
  
• Inform the University if preferred language for communication on a matter is English or Welsh.
  

The University commits to:

• Provide an enhanced and positive student experience embodied in the Cardiff Met EDGE.
  
• Maintain the Higher Education Achievement Report (HEAR).
  
• Provide access to careers advice, support, and employ ability opportunities through both curriculum and extra – curricular activities. Make referrals and signpost students to the Careers Service for specialist careers and employability support www.cardiffmet.ac.uk/careers 
  
• Provide clear information on the opportunities available to students to study through the medium of Welsh.
  
• Work closely with the Coleg Cymraeg Cenedlaethol, and provide opportunities for students to study through the medium of Welsh.
  

The Students’ Union commits to:

• Provide a range of clubs, societies, social events, sporting opportunities and personal development opportunities.
  
• Provide accurate records of students engaging in SU Activity to be recorded on the HEAR.
  
• Deliver the Cardiff Met Award www.cardiffmetsu.co.uk/metaward
  
• Provide representation via the SU’s Swyddog y Gymraeg to ensure student issues and ideas are raised promptly and feedback loop closed for students studying through the medium of Welsh.
  

Students commit to:

• Take advantage of the social and extra-curricular opportunities.
  
• Keep an up to date HEAR record www.cardiffmet.ac.uk/hear
  
• Familiarise themselves with any relevant professional codes and follow any set standards.