Student Charter

What is the Student Charter?

The Student Charter is developed jointly by Cardiff Metropolitan University, the Students’ Union and students. The University is committed to providing a student experience which is of a consistently high standard worldwide and is consistent with the priorities contained in the Strategic Plan 2017 -2023.

The University works in partnership with the Students’ Union to deliver this experience to students effectively as part of a learning community.

Coronavirus (Covid-19)

Coronavirus (Covid-19) has brought forward challenges that will impact life at Cardiff Metropolitan University for the foreseeable future. We will continue to tackle those challenges together. 

Shared Values

Encourage equality and promote diversity and inclusion in everything we do.
Enjoy freedom of expression whilst acknowledging the same freedom for others.
Respect the rights of individuals and treat all individuals with dignity.


Learning Community

The University commits to:

  • Deliver high standards of learning and teaching.
  • Provide new and innovative approaches to learning and teaching and support.
  • Put support mechanisms in place for students to undertake studies in light of the Coronavirus (Covid-19).
  • Provide feedback on assignments and learning activities within 20 working days.
  • Make available appropriate, accessible learning resources.
  • To enable a global learning community by offering opportunities for overseas study
  • Provide programmes of study (taught and research) that will prepare students for professional life post-graduation.
  • Continually review its provision in order to enhance quality and standards.

The Students’ Union commits to:

  • Define and promote methods to engage students.
  • Work with the University to develop open, constructive and continuous dialogue between students and staff, and amongst students.
  • Hold democratic elections to appoint student leaders that champion student rights and ensure a strong and effective partnership with the University.

Students commit to:

  • Be motivated, and engaged with their chosen programme, and attend all timetabled activities.
  • Submit assessed work by the required deadline.
  • Consider and reflect upon their own research and feedback received from academic staff.
  • Make full use of the learning, support and resources provided.
  • Undertake additional study outside of timetabled sessions.
  • Follow the policies, and regulations of the University and Students’ Union.
  • Understand and avoid plagiarism and other forms of academic misconduct.

Student Voice

The University commits to:

  • Support effective participation in programme development and evaluation.
  • Ensure students know where to go, if the University does not meet expected standards.
  • Manage a clear Complaints and Academic Appeals procedure, which adhere to the requirements of the Office of the Independent Adjudicator (OIA)

The Students’ Union commits to:

  • Evaluate and enhance opportunities for the student voice to be raised, listened to and responded to.
  • Work alongside the University to define and promote a range of methods to engage evaluate and enhance opportunities for the student voice to be raised, listened to and responded to.
  • Facilitate a representative system, embedded at all levels of the University to ensure student issues and ideas are raised promptly and feedback loop closed

  • Provide individual support and representation to students who are subject to university procedures.

Students commit to:

  • Participate in processes which are designed to obtain student and graduate feedback.
  • Not to make malicious or unreasonable complaints or allegations.

Support and Wellbeing

The University commits to:

  • Supporting student well-being and health, including mental health and suicide safer approaches.
  • Deliver a Personal Tutor Scheme and ensure each student is allocated a Personal Tutor with the opportunity to meet three times a year.
  • Meet its statutory responsibilities regarding equality, diversity, safeguarding, and protected characteristics.
  • Provide details of the costs of study
  • Develop a Programme for implementing policies for violence against women, domestic abuse and sexual violence.
  • Provide a good quality physical environment that is safe and accessible and enables students to learn and enjoy their student experience.
  • Deliver professional services that enhance the student experience, particularly accessible for those students who need additional support.

The Students’ Union commits to:

  • Hold relevant and useful campaigns throughout the student lifecycle.
  • Produce an annual Diversity Inclusion Commitment statement which will outline areas of focus to promote inclusion for the upcoming academic year.
  • Deliver a campaign which tackles the myths and stereotypes around sexual misconduct, and empower the Cardiff Met community to stand up against this behaviour #NotAnExcuse
  • Provide individual pastoral support to students, including signposting to professional services
  • Facilitate a student led peer-support wellbeing network.

Students commit to :

  • Actively engage with their allocated Personal Tutor and attend arranged appointments.
  • Abide by all University regulations, policies and procedures, and follow the principles set out in the Student Code of Conduct.
  • Familiarise themselves with information made available on course fees and associated costs of study.
  • Pay tuition fees and other costs within the applicable timeframe.
  • Be confident to report allegations of sexual misconduct and abuse.
  • Acknowledge when circumstances impact upon their health and wellbeing and seek support and assistance from the appropriate support service.


The University commits to:

  • Adhere to obligations outlined by the Competition and Marketing Authority (CMA), and to protect the student interest.
  • Respond to correspondence from students in a timely manner.
  • Ensure the quality of IT function of Moodle and timeliness of content thereon to keep students up to date.
  • Keep student information confidential in accordance with data protection laws.
  • Implement the requirements of the Welsh Language (Wales) Measure 2011 and ensure compliance with the Welsh Language Standards.
  • Communicate with students in the language of their choice (English, Welsh, or Bilingual).

The Students’ Union commits to:

  • Provide a range of media to ensure effective, timely and relevant communications from the Students’ Union.
  • Keep student information confidential in accordance with data protection laws.
  • Ensure the student voice is listened to, and responded to in a timely manner.

Students commit to:

  • Be respectful and courteous in communications, including in the use of social media.
  • Check all emails and communications from the University regularly and respond or act as necessary.
  • Regularly check Moodle for updates and announcements and complete any tasks within a timely manner.
  • Keep their contact details up to date.
  • Inform the University if preferred language for communication on a matter is English or Welsh.

Personal and Professional Development

The University commits to:

  • Provide an enhanced and positive student experience embodied in the Cardiff Met EDGE.
  • Maintain the Higher Education Achievement Report (HEAR).
  • Provide access to careers advice, support, and employ ability opportunities through both curriculum and extra – curricular activities. Make referrals and signpost students to the Careers Service for specialist careers and employability support 
  • Provide clear information on the opportunities available to students to study through the medium of Welsh.
  • Work closely with the Coleg Cymraeg Cenedlaethol, and provide opportunities for students to study through the medium of Welsh.

The Students’ Union commits to:

  • Provide a range of clubs, societies, social events, sporting opportunities and personal development opportunities.
  • Provide accurate records of students engaging in SU Activity to be recorded on the HEAR.
  • Deliver the Cardiff Met Award
  • Provide representation via the SU’s Swyddog y Gymraeg to ensure student issues and ideas are raised promptly and feedback loop closed for students studying through the medium of Welsh.

Students commit to:

  • Take advantage of the social and extra-curricular opportunities.
  • Keep an up to date HEAR record
  • Familiarise themselves with any relevant professional codes and follow any set standards.


This Student Charter applies to all students who commence their studies in 2021-2022.

The Student Charter for students undertaking their studies in previous years can be found on the following links:

Student Protection Statement

The University will service its contractual obligations to students and comply with its commitments under consumer law as outlined by the Competition and Markets Authority. In doing so, universities will work to protect the student interest when responding to circumstances such as significant changes to how a course is delivered or course closure. The university has in place procedures to respond to these circumstances which will mitigate the potential impact on students, and which recognise the different needs of its diverse student body. 

For further information regarding this Student Charter please contact:
Matthew Dunstan – 
Students’ Union –