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Refund Terms and Conditions

Terms and Conditions : Refund of Tuition Fees (International Students)

Revised 15/12/2020

Should an international student not be able to enrol at Cardiff Metropolitan University we will refund any advance tuition fees you have paid to us (minus bank charges if applicable) in the following circumstances. Select the scenario for further details:

1. Student enrols at Cardiff Metropolitan University and is unhappy or is in a situation where they have to go home


2. The student arrives in the UK but does not enrol at Cardiff Metropolitan University and requests a refund


3. The student’s Tier 4/Student visa application has been refused in home country


4. Student is suffering ill health resulting in the inability to enrol and commence studies


5. International incident or force majeure that prevents student from commencing their studies


6. Student is withdrawn from their course due to non-engagement with their studies


7. Student is withdrawn from their course as they have not paid their tuition fees by the set deadlines



Refund requests must be made in writing and sent to: internationalrefund@cardiffmet.ac.uk


Scenario 1: Student enrols at Cardiff Metropolitan University and is unhappy or is in a situation where they have to go home

There is a timescale element. Liability for fees will depend on period of study.

Evidence Required

  • Refund request in writing.
  • Evidence of return to home country (boarding pass or entry clearance stamp).

Refund Policy

Student must return to home country and keeps boarding pass in order to prove return home.

Student must apply for refund in writing with supporting evidence to: internationalrefund@cardiffmet.ac.uk

Refund will be processed (once all documentation provided) within 14 working days.

Refund will be issued as below:

  • Student withdraws from course within 2 weeks of enrolling: Course fees paid will be refunded minus administration fee of £1500 and any other costs incurred or due to be paid, to a maximum of £1500. Total maximum deduction is £3000.
  • Student withdraws from course during first term: Course fee paid will be refunded minus 40% of total course fee payable.
  • Student withdraws from course during second term: Course fee paid will be refunded minus 70% of total course fee payable.
  • Student withdraws from course during third term: 100% of course fee payable will be retained by the University. No refund granted.

Scenario 2: The student arrives in the UK but does not enrol at Cardiff Metropolitan University and requests a refund

Evidence Required

  • Refund request in writing.
  • Evidence of return to home country (boarding pass or entry clearance stamp).

Refund Policy

Student will be advised in writing that This is a breach of their visa conditions and will be reported to UKVI.

Refund of tuition fees not permitted unless student returns home or switches from Tier 4 visa to another immigration category and provides evidence of this.


Scenario 3: The student’s Tier 4/Student visa application has been refused in home country

Either:

  1. prior to course start date
  2. within 4 weeks of the start of the course for students enrolled from their home country

Evidence Required

  • Request for refund in writing from student.
  • Copy of official visa refusal letter.

Refund Policy

Upon receipt of all documentation, full refund will be processed within 14 working days.


Scenario 4: Student is suffering ill health resulting in the inability to enrol and commence studies

Evidence Required

  • Request for refund in writing from student.
  • Supporting documents signed by a doctor on headed paper.
  • Evidence of return to home country (boarding pass or entry clearance stamp).

Refund Policy

Upon receipt of all documentation, full refund will be processed within 14 working days.


Scenario 5: International incident or force majeure that prevents student from commencing their studies

This includes all issues related to the Covid-19 pandemic.

Evidence Required

  • Request for refund in writing from student with supporting evidence.

Refund Policy

Upon receipt of all documentation, full refund will be processed within 14 working days.


Scenario 6: Student is withdrawn from their course due to non-engagement with their studies

The University is obliged to report any Tier 4 visa holder to the UKVI if they are withdrawn from their course for non-engagement with their studies. This will result in Visa curtailment and return to home country.

Evidence Required

  • Request for refund in writing from student. 
  • Evidence of return to home country (boarding pass or entry clearance stamp).

Refund Policy

  • Student is withdrawn from course within 2 weeks of enrolling: Course fees paid will be refunded minus administration fee of £1500 and any other costs incurred or due to be paid, to a maximum of £1500. Total maximum deduction is £3000.
  • Student withdraws from course during first term: Course fee paid will be refunded minus 40% of total course fee payable.
  • Student withdraws from course during second term: Course fee paid will be refunded minus 70% of total course fee payable.
  • Student withdraws from course during third term: 100% of course fee payable will be retained by the University. No refund granted.

Scenario 7: Student is withdrawn from their course as they have not paid their tuition fees by the set deadlines

Evidence Required

The University is obliged to report any Tier 4 visa holder to the UKVI if they are withdrawn from their course. This will result in visa curtailment and return to home country.

Refund Policy

No refund permitted.