Strong Student Satisfaction Figures for Cardiff Met

July 17, 2020

Cardiff Metropolitan University has recorded yet another strong year of overall student satisfaction, according to the National Student Satisfaction Survey (NSS). 

Published on July 15, the Office for Students 2020 NSS results show that 85% of respondents agreed or strongly agreed that they were satisfied with the quality of their course overall, putting the University at joint third position in Wales. This score is also above the Wales average of 84% and the UK average of 83%. 

The NSS is an annual survey taken by final year undergraduate students to assess their university experience in areas including teaching, academic support, learning resources and placements. This year, almost three-quarters of our final year students undertook the survey. 

Cardiff Met has seen a total of six courses achieve 100% satisfaction - BA (Hons) Accounting, BA (Hons) International Tourism Management, BA (Hons) Product Design, BSc (Hons) Product Design, BSc (Hons) Biomedical Sciences with Health Exercise & Nutrition and BSc (Hons) Dental Technology.  

Sixteen other courses across the University scored satisfaction levels of 90% and above. 

Improvements in thematic areas of ‘Teaching on my Course’, ‘Assessment and Feedback’, ‘Academic Support’ and ‘Student Voice’ were also recorded this year.  

Professor Cara Aitchison, President and Vice-Chancellor of Cardiff Metropolitan University, said:  “The student experience and the quality of our teaching is at the heart of everything we do at Cardiff Met, and this year’s NSS results are testament to the constant dedication and tireless hard work of our staff working in conjunction with the Students’ Union.  

“The NSS is a critical form of feedback for us and we are absolutely delighted with this year’s results. Over recent years, we have introduced a number of initiatives and it is especially pleasing to see the outcome of these reflected in the NSS results. This year’s results continue to demonstrate the year-on-year improvement that the University has seen in its performance over recent years; improvement that is also reflected in our recent graduate outcomes performance and our position in the Complete University Guide. 

“Looking to the future, we are focused on continually improving the student experience with the spotlight firmly on giving our students the Ethical, Digital, Global and Entrepreneurial skills to give them the Cardiff Met EDGE in today’s exceptionally competitive market. 

“We have put a number of measures in place to ensure that students returning to campus in October and those joining us for the first time will still enjoy the same high-quality experience whilst maintaining our strict levels of safety.” 

The National Student Survey, commissioned by the Office for Students in England on behalf of the Higher Education Funding Council for Wales, has been capturing final-year undergraduate students' feedback on their course experience since 2005.