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Sharp rise in student satisfaction levels at Cardiff Met

News | 11 July 2024

Student satisfaction levels at Cardiff Metropolitan University have risen sharply in the past 12 months.

Cardiff Met’s student satisfaction rating has climbed to 81 per cent, a rise of 7.9 per cent according to the National Student Satisfaction Survey (NSS).

The overall satisfaction level is now higher than the Welsh average.

Published by the Office for Students, the 2024 NSS results demonstrate the percentage of students who strongly agreed or agreed that they were satisfied with the quality of their course overall, as well as measuring success across eight other themes, including ‘teaching on my course’, ‘student voice’ and ‘assessment and feedback’. Cardiff Met’s scores improved or stayed stable across all these themes.

The NSS is an annual survey taken by final year undergraduate students to assess their university experience. This year, 74 per cent of Cardiff Met’s final year students undertook the survey.

Professor Rachael Langford, President and Vice-Chancellor of Cardiff Metropolitan University, said: “Providing a high-quality experience for our students from enrolment to alumni status is at the heart of everything we try to do at Cardiff Met, so today’s results are a strong indicator that we are moving in the right direction.

“We want to Cardiff Met to provide outstanding opportunities for all students to achieve their full potential, and strategic performance indicators like the NSS help us understand how students view the University’s efforts to support their success. At subject level, we are particularly pleased that 12 degree programmes had satisfaction scores over 90 per cent, with five receiving 100 per cent satisfaction ratings.”

The NSS results follow other recent positive indicators for Cardiff Met. Last month, the Graduate Outcomes survey revealed that Cardiff Met is the best university in Wales for employability, with 96.3 per cent of Cardiff Metropolitan University graduates in work or further study and the Complete University Guide also recently showed a sharp rise in Cardiff Met’s position, from 71 in 2023 to 63 in 2024.

The National Student Survey, commissioned by the Office for Students in England on behalf of the Higher Education Funding Council for Wales, has been capturing final-year undergraduate students’ feedback on their course experiences since 2005.