Complaints
Cardiff Metropolitan University is committed to providing high quality services and facilities for students, staff and the general public. Integral to this is monitoring and evaluating those services to enhance quality and to ensure specified standards are met.
We have in place a variety of mechanisms to ensure that students, staff and public have the opportunity to participate fully in the development and improvement of services and it is expected that all parties will take full advantage of these in making their views known.
Raise a Concern
We recognise that there may be occasions when feedback mechanisms are not sufficient to deal with problems. It is for this reason that a Complaints Procedure has been established. The Complaints Procedure should be used when informal attempts to resolve the matter within the School or Unit have not resolved the issue.
To raise a concern, please email complaints@cardiffmet.ac.uk with as much information as possible, including;
- Name
- Your details (student number, staff, visitor, public)
- Details of your complaint
- Please state action taken to resolve informally (include dates)
- Outcome sought
- Supporting Evidence (emails, screenshots etc)
Cardiff Metropolitan University is committed to the ‘the Welsh Language (Wales) Measure 2011 and has adopted the principle of treating English and Welsh on an equal basis. To this end could you please signify below if you would like, where possible, future correspondence and information through the medium of Welsh / English.
Advice
Procedural advice is available from the Complaints Officer who can be contacted on email at complaints@cardiffmet.ac.uk, and independent support and advice on submitting a complaint is also available to students from Cardiff Met Students’ Union.