The Student Information Point
We understand how important it is to get help when you need it.
The Student Information Point is your go-to destination for quick answers, guidance, and support.
We bring key services together so you can:
- get answers to everyday questions
- resolve issues quickly and in one place
Whether you’re online or on campus, we make it easy to find what you need.
Online Support
Library Services
Search for resources, get research help and access academic and digital skills training
IT Support
Need help with university tech? Our IT Helpdesk is here to assist you with any IT-related queries.
Student Services
We’re here to help you with money advice, career planning, disability and wellbeing support.
Learn more about Student Services
On-campus Support
The Student Information Point brings key services together.
Staff can also help you with the most common queries, helping you get the support you need faster and in one place.
Cyncoed
Find us on the ground floor of the library.
- Library Services
- IT
- Student Services
- The Studio (print studio)
Llandaff
Find us on the ground floor of the library.
- Library Services
- IT
- Student Services will be joining in the summer of 2026. Until then, you can visit the i-zone helpdesk in A block.
Opening Hours
Student Information Point
- Monday: 8:30am - 5:00pm
- Tuesday: 8:30am - 5:00pm
- Wednesday: 8:30am - 5:00pm
- Thursday: 8:30am - 5:00pm
- Friday: 8:30am – 5:00pm
I-Zone – Llandaff
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 11:00am - 5:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 4:30pm
Contact Us
Student Services
Email: studentservices@cardiffmet.ac.uk
Phone: 029 2041 6170
IT
Email: ithelpdesk@cardiffmet.ac.uk
Phone: 029 2041 7000
Library Services
Email: library@cardiffmet.ac.uk
Live Chat: Library Chat
Phone the Cyncoed Learning Centre: 029 2041 6242
Phone the Llandaff Learning Centre: 029 2041 6244