Frequently Asked Questions

 

Print Studio FAQ's​

Where are you located?

Print Studio Llandaff is straight down the corridor from the iZone, turn left at the end and we are on the left.

Print Studio Cyncoed is straight down the corridor from Reception, on the right hand side at the end of the Hall of Fame.

 

Can you print my work?

For A4 and A3 printing (black and white & colour) we advise that you use the self-service machines in the learning centres on either campus. These machines are the same quality as the machines we use in the Print Studio, but are 50% cheaper to you, and you can get your work instantly!

For any of the printing services listed on the products page, feel free to drop in and we can advise you on what we need from you to be able to do your print.

 

How long will printing take?

Each and every job is very different, and our workload is constantly changing so its best to pop in and we can give an accurate timescale.

As a very rough guide, allow yourself at least one working day before your deadline, as we can rarely complete work on the same day, or while you wait. 

 

Do you have a price list?

Due to the vast array of different types of printing we can offer, and the multiple variations and options within them, we are unable to publish a price list. However, just drop us a line with your requirements and we will be happy to provide you with a quote.

 

How can I give you my file for printing?

If we confirm that we can print your work, then you can provide your file to us on a USB memory stick.

  1. We advise you save your files in a folder titled, 'Print Studio' to make it easier for us to find. If not, then we would need you to provide us with the exact folder name and location.
  2. Your file must be PDF format only. Please note we can no longer accept Microsoft Office files(Word/Excel/Powerpoint/Publisher) due to formatting errors and missing fonts that occur when we open these filetypes on our PCs. If you are unsure how to save to PDF, you can ask the IT Helpdesk in the Learning Centre.
  3. Your work should be 'print ready' - this means your file is already set to the correct size and resolution that you require. If you are not sure what you require, its best to check with your Tutor before bringing the job in. Any amendments we have to make to your file (including resizing, adding bleed, fixing cut paths, etc) will unfortunately incur an extra cost.
  4. If you want to email us your file, you will still need to pop in to see us to confirm what your requirements are, and so we can advise a price and turnaround time. Any files sent by email will be presumed to be 'print ready'.

 

MetCard FAQs

I've lost my MetCard, what do I do?

Students need to go the iZone (both campuses) to pay £8.00 for a replacement card.

Staff need to go Print Studio for their replacement card.

 

My card is faulty, what do I do? 

iZone can replace student MetCards card free of charge.

 

How do I get access to an office/lab/specific door?

Ask someone with responsibility for the dept to email metcard@cardiffmet.ac.uk with your staff/student number, to request the access be added to your card.

 

How do I add money to my card?

The most convenient way is to use PayPal/Worldpay - please note that you need to be signed in to The Student Room to access this link.

You can also add money via the revaluator machines in the learning centres on each campus, or through the till in the Print Studios.

 

Where can I use the MetCard to pay for things?

You can use your MetCard to pay for printing using any of the self-service machines, or in the Print Studios.

You can also pay for food and drinks in any of the on-campus outlets, such as The Atrium, The Box, The Bench, Dolche Vita and K1.

Please note that Student's Union venues, such as Zen, the bar, Starbucks and SU shops do not accept MetCard as a form of payment.