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Guidance for staff

​Below is a list of some guidance for staff wishing to use more Welsh in the workplace.

Bilingual telephone enquiries

The Welsh Language Unit arranges holds language awareness training on the Welsh standards so that we can  advise and answer questions about the standards.
One of the requirements of the standards is that Cardiff Met staff andwer the phone with a bilingual greeting.
 
Please answer the phone with a bilingual greeting such as:
Bore da / (Bor-reh-dah) Good morning
Prynhawn da (Prin-houn – dah)
 
If you're feeling confident here are some useful phrases:
Cardiff Metropolitan University – Prifygsol Metropolitan Caerdydd
Your name sy'n siarad / Your name speaking
Pwy sy'n galw? / Who's calling?
Hwyl / Goodbye
Diolch / Thank you
 
Always answer the phone with a bilingual greeting to show that Cardiff Metropolitan Univeristy is happy to take calls in Welsh.
When you receive a call in Welsh?
• Please deall with the call in Welsh if you are able to do so.
• If not, explain that you are not able to speak Welsh and transfer the call to a Welsh speaking colleague who can help.
The Welsh Language Unit has created a training package for Cardiff Met staff on how to deal with bilingual telephone enquiries. The below document contains a step by step approach, please feel free to download it and keep it at your desk:

Dealing-with-bilingual-enquiries.pdf

​How to create bilingual social media

Using the Welsh on social media can contribute to the importance of developing relationships with customers or service users in order to ensure that they have trust in the service, product or experience offered. Below is a guide on how to create bilingual social media:

Guidance for creating a bilingual social media account.pdf