Student Services at Cardiff Met

Student Services

Feeling low or stressed? Having a tough time? Whatever you're struggling with, Big White Wall can help.

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A very warm welcome to Student Services. We can provide you with a range of information and advice through our Student Advisory and Wellbeing Services to enhance your experience during your study at Cardiff Metropolitan University.

How to book an appointment

To book online:

If you are looking for support with finance issues (such as student finances, budgeting, hardship, pregnancy, care-leavers), or practical support for your mental health and disability issues (not counselling) then please use this form:

For support from our counselling service please use this form:

To book a dyslexia screening appointment please use this form:

24/7 mental health support - Big White Wall

Cardiff Met students going through a tough time can now access free online support with Big White Wall. Whether you're struggling to sleep, feeling low, stressed or not coping, Big White Wall can help you get support, take control and feel better.

The service provides 24/7 online peer and professional support, with trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing.

Big White Wall is totally anonymous, so no one will know you've chosen to use it unless you tell them!

To join Big White Wall’s supportive online community, simply go to bigwhitewall.com and sign up with your university email address. You then choose an anonymous username for your time on Big White Wall.

Our work

Our staff, in collaboration with the academic schools, internal professional services, the Students' Union and external professional agencies and services, work together with students to ensure you are supported throughout your time at Cardiff Metropolitan University.

The Wellbeing and the Advisory Services offer free, impartial, non-judgemental and confidential support to all students at Cardiff Metropolitan University.

We are proud of the quality of our provision and the excellent relationships our staff establish with students.

We look forward to welcoming you, and providing you with the support you need to fulfil your potential, and hope that your time here will be both rewarding and enjoyable.

In the meantime, please look through our pages and contact us if you are unable to find what you are looking for.

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Our Opening Times

Student Services is open for business Monday to Friday from 9am to 5pm on both Llandaff and Cyncoed Campuses.  The I-Zone on both campuses can also help with any non-academic query.  

Out of Hours

In case of extreme emergency please contact:

  • Samaritans on FREECALL 116 123
  • CALL on 0800 132 737
  • NHS Direct Wales on 0845 46 47
  • University Out of Hours Team on 07827 873 006