Mandy Reed

Amanda Reed

Amanda Reed
Business Operations Director
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My role at the ZERO2FIVE Food Industry Centre

As Business Operations Manager, I am responsible for the success of the Operations Team, focussing on Operations and Contract Management, Project Management, People Management and HR Management  

My role requires me to support the ZERO2FIVE Food Industry Centre (FIC) Director in the overall development and management of all operational issues, linking with other Senior Managers to lead in the development, implementation and management of processes and procedures to address and meet key strategic priorities

Previous Experience

2012 – 2014 - A4e Welfare to Work 

Local Business Leader 

Working with the Department for Work and Pensions, Job Centre Plus, local employers and key Stakeholder on supporting long term unemployed back into work. As Local Business Leader, I had overall responsibility for achieving and exceeding contractual and financial targets within both a single and multi-site operation by managing a team of professionals and providing operational support, advice and guidance ensuring the effective delivery of Department of Work and Pensions contracts 

1998 – 2011 – First4Skills 

Area Manager 2008 to 2011 (3 Years); Operations Manager 2003 to 2008 (5 Years); Centre Manager 2002 to 2003 (2 Years); Support Manager 2000 to 2002 (1 Year); Training Assessor 1998 to 2000 (2 Years) 

Working for one of the largest and most successful national work-based learning and apprenticeship training providers for the retail and service industry, I was responsible for managing and driving learner recruitment, retention and achievement to meet contract profile and seeking out and maximizing business opportunities which enabled targets to be achieved that were in line with company plans and strategies. 

1990 – 1998 – AA Financial Services 

Accounts Specialist 

Management of customer financial transactions and department reconciliations 

Qualifications and Professional Memberships



Working towards Masters in Business Administration 

Prince (2009) Foundation and Practitioner 

ILM (Level 5) Management Training for Managers

CIEH PTLLS (Preparing to Teach in the Lifelong Learning Sector)

 National Vocational Qualifications in Management, Information Technology, Business Administration and Customer Servic

NVQ Assessor and internal Verifier Awards (L&D Level 4) A1 & V1 in 2005

Professional Memberships: 

ILM Institute of Leadership and Management 

IfL Institute for Learning