Monday to Thursday - 9:00 - 17:00

Visit the i-zone to resolve a range of non-academic queries.

Whether you've lost your ID cards, need to make a payment, or need advice on your wellbeing or career, the team at the i-zone will give you the support you need.

You can also login to MetHub to ask a question.


Book appointments

Students can also book face to face appointments though the i-zone.  i-zone staff can also show students how to book appointments online if they are unsure how to do this.

How to find us

Llandaff - A block to the left of the front reception desk.

Cyncoed - by the library in A block.

Opening hours

​Monday to Thursday
​9:00 - 17:00
​9:00 - 16:30

Contact us

+44 (​0)29 2020 5460
+44 (​0)29 2020 5600

Book an appointment

Talk to our i-zone officers to book an appointment with an advisor. 

You can talk to us about:

You can also login and book appointments through MetHub.


Here are some of the non-academic queries we can help you with:

Payments (tuition fees, trips, etc.)

You can make payments at both i-zone desks.

For example:

  • tuition fees
  • international office trips
  • re-examination fees.

Alternatively, you can make a payment online.

ID cards

If you need a new ID card please visit one of the i-zone desks.

If your card is not working, please email metcard@cardiffmet.ac.uk

Top up your ID card.

Lost property (Llandaff only)

The Llandaff i-Zone handles all lost property at the Llandaff campus. 

If you have lost an item on that campusl, please visit or contact the Llandaff i-zone to retrieve your items as soon as possible. 

Changing your details

If you have changed your name, you will need to let the University know as soon as possible. 

Update your details

You can change your password online.